Janet
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Can I change or cancel my order once submitted?
Our online orders process immediately to ensure our clients receive their products as soon as possible. As a result, we have a very short window of time (often less than 5 minutes) in which we can ...
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How can I change my account information?
Updating your shopping account (address change, etc.) is easy! Go to the My Account section of this site. Enter the email address and password you selected during the registration process and clic...
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Is my information safe with Paula's Choice?
Paula's Choice considers your details to be confidential, and we do not share your personal information (including email addresses) or credit card information with any other party. We do not sell t...
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What is a shopping account and why should I use one?
Setting up a shopping account can benefit you in a variety of ways, including quick, easy checkout (not having to re-enter your address every time you shop our site), simpler management of your per...
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Do I need an RMA number or an authorization to return my product?
At Paula's Choice, there is no RMA or approval needed for a product return. We offer a 100% Hassle-Free Guarantee, no questions asked policy. If you are not absolutely satisfied with your purchase ...
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Return and Exchange Policy
What is your return and exchange policy? At Paula's Choice, we stand behind every product we sell. If you are not absolutely satisfied with your purchase for any reason, we will happily provide a r...
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What is the Auto-Replenishment Program?
What is Auto Replenishment?Paula's Choice's Auto Replenishment program is the most convenient way for you to get the products you want delivered to you on a regular schedule. The service is easy to...
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Which retinol product should I choose?
Retinol is an anti-aging superstar ingredient, and for good reason: It addresses multiple skin concerns including fine lines, wrinkles, uneven skin tone, loss of firmness, enlarged pores, and loss ...
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RESIST C15 Super Booster Color
You may notice from time to time that the shade can vary on your C15, especially after use. One of the challenges of having an irritant-free line is that we cannot use coloring agents or dyes to en...
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Difference Between Clear Collections
The CLEAR Regular and Extra Strength Anti-Acne systems both come with 3 products: CLEAR Pore Normalizing Cleanser. Identical formula in both the Regular and Extra Strength systems: CLEAR Reg. St...