Janet
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I have medical concerns. Can you help?
We appreciate your reaching out to us about this concern. Unfortunately, we cannot provide advice for certain conditions due to their medical nature. In these cases, we recommend consulting your ph...
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My product looks or smells different. Is it still okay to use?
You may notice from time to time that color or scent of your Paula's Choice product varies. In most cases, this is completely normal and the direct result of not using artificial coloring agents or...
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I can't get the dropper top on my C15 Super Booster, Oil Booster, Hyaluronic Acid Booster, or Niacinamide Booster to screw on correctly. What's wrong?
Not a thing! These containers have an air restrictor insert that is attached on the dropper tube. This needs to be installed before using, and will keep the formula stable. The first time you inser...
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The product I want is out of stock. How can I purchase it?
We apologize for the delay in restocking, and we certainly understand how frustrating it can be when you're unable to purchase your favorite products. Due to the popularity of our recent promotions...
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What is a Private Consultation?
A 20-minute, one-on-one phone consultation with one of our Skincare Specialists in Client Services. Our goal is to bust beauty myths, address any skincare concerns you have, and make sure that you...
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How do I schedule a private consultation?
Choose any day or time that works best for you by clicking here.
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Who can schedule a Private Consultation?
Whether you've never used a skincare product in your life, or you've been using Paula's Choice Skincare for over 20 years, we can help. Please note: We're currently limiting this service to clien...
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Is there any obligation to purchase?
Our Skincare Specialists are personally trained by Paula and her team, and know exactly what products to recommend, or to remove from your routine. You aren't required to make a purchase, but we hi...
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What should I bring to my appointment?
Please bring as much detail as you can about your current routine, skin allergies, skin type, and skin concerns.
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How can agents leverage knowledge to help customers?
You can use our Knowledge Capture app to leverage your team’s collective knowledge. Using the app, agents can: Search the Help Center without leaving the ticket Insert links to relevant Help C...